Admittance Policy and Code of Conduct

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Admittance Policy & Code of Conduct

Last Updated: July 23rd, 2026

admission and age policy

Guests under 16 years of age are not permitted in the theater after 6:00 p.m. unless accompanied by a parent or legal guardian who is at least 21 years old and presents a valid government-issued photo ID.
Parents or guardians accompanying guests under 16 years of age must remain in the facility and auditorium for the duration of the visit.
Photo identification with proof of age may be requested by Warehouse Cinemas staff at any time. Identification presented for proof of age must include both the guest's photograph and date of birth. Management reserves the right to refuse any identification deemed invalid or insufficient.
For the safety and comfort of all guests, management reserves the right to refuse admission or request that any guest leave the premises.

movie ratings policy

For films rated "R" by the Motion Picture Association (MPA):

Children ages 0–5 are not permitted to attend R-rated films.
Guests ages 6-16 (and 17-year-olds without valid proof of age) may attend only when accompanied by an adult age 18 or older who remains present for the same showing.
Guests age 17 with valid proof of age may attend an R-rated film without an accompanying adult.
Guests age 18 or older with valid proof of age may purchase multiple tickets and attend R-rated films.
There are no age restrictions for films rated G, PG, or PG-13.

ticketing and seating

Child, senior, and military tickets are available at discounted rates. Prices may vary by showtime, format, special engagement, or performance and are subject to change without notice.
Children under the age of 2 are admitted free of charge but must remain seated on an adult's lap throughout the presentation.
Child tickets are valid for guests ages 2–11.
Senior tickets are valid for guests ages 60 and older.
Military tickets are available to active-duty and retired military personnel with valid government-issued military identification.

ADA Accessibility & Accommodations

Warehouse Cinemas is committed to providing an accessible and welcoming experience for all guests. We comply with the Americans with Disabilities Act (ADA), public accommodation requirements, and applicable federal, state, and local accessibility laws, and will provide reasonable accommodations in accordance with those laws.

ACCESSIBLE SEATING

Wheelchair-accessible seating and companion seating are available in every auditorium. Accessible seating locations are identified during the ticket purchase process and are reserved for guests with disabilities and their companions. All seating designated as “handicapped” has the wheelchair symbol and is reserved for the disabled and their companions.

Assistive Devices

Assistive listening devices and closed-caption devices are available upon request at the theatre, subject to availability.

Augmentative and Alternative Communication (AAC) Devices

We kindly ask guests who use Augmentative and Alternative Communication (AAC) devices because of a disability to inform a manager or usher before the presentation begins that they will be using an AAC device in order to prevent any interruption during the presentation. Because use of an AAC device is an exception to the general prohibition on use of a personal electronic device during a presentation, Warehouse Cinemas reserves the right to confirm that the device is an AAC device.

Service Animals

Service animals, as defined by the ADA, are welcome in our theatres. Service animals must remain under the handler's control at all times. Warehouse Cinemas reserves the right to require removal of a service animal that is out of control or not housebroken, consistent with applicable law. Pets and emotional support animals are not permitted.

QUESTIONS OR Accommodation Requests

Guests who need an accommodation or who believe they have been denied an accommodation or experienced disability-related discrimination are encouraged to contact us using our Contact page or speak with a theater manager. Warehouse Cinemas will review all concerns promptly. No guest will be subject to retaliation for requesting an accommodation or raising a concern regarding accessibility. Warehouse Cinemas reserves the right to enforce its admission policies and make reasonable modifications as necessary to protect the safety and enjoyment of our guests and employees while complying with applicable law.

safety, security & prohibited items

Surveillance cameras may be used throughout the property for the safety and security of guests and staff.
In the event of an emergency, guests must follow staff instructions immediately.
Backpacks, packages, and large bags are subject to inspection upon entry.
Skateboards, hoverboards, scooters, bicycles, and similar devices are prohibited on theater property. Staff cannot store these items.
Outside food and beverages are not permitted.
Weapons or items that resemble weapons are prohibited.
Laser pointers, balloons, confetti, and loud noise-making devices are prohibited.

personal electronics

To provide the best possible movie-going experience, guests are asked to refrain from using cell phones, tablets, smartwatches, or other electronic devices once previews begin. Devices should be silenced, dimmed, and put away during the presentation. We kindly ask guests who use Augmentative and Alternative Communication (AAC) devices because of a disability to inform a manager or usher before the presentation begins that they will be using an AAC device in order to prevent any interruption during the presentation. Please refer to the ADA Accessibility & Accommodations section of the Code of Conduct for more information.

lost & found

Warehouse Cinemas is not responsible for lost, stolen, or recovered personal belongings. Guests are encouraged to check their seating area before leaving. Staff members are available to assist with Lost & Found inquiries.

film theft

The use of recording devices, including cameras, video recorders, audio recorders, or similar equipment, is strictly prohibited inside all auditoriums.

no solicitation

Soliciting, canvassing, or loitering on Warehouse Cinemas property is prohibited.

smoking & vaping

Smoking and vaping of any kind are prohibited inside the building. Tobacco products, e-cigarettes, and vaping devices may only be used in designated outdoor smoking areas.

alchol and substance abuse

Guests who appear to be under the influence of alcohol or drugs may be refused admission or removed from the premises.
Possession or consumption of alcohol by anyone under 21 years of age is strictly prohibited.

dress code

Guests must be fully clothed and wear appropriate attire while on theater property.
Clothing or accessories displaying obscene or offensive language or imagery that may disturb other guests are prohibited.
Masks, hoods, or face coverings are prohibited except for verified medical or religious purposes.
Costume props or accessories resembling weapons are prohibited.
Guests whose attire violates this policy may be asked to change or leave the premises without refund.

disruptive and disorderly conduct

Fighting, harassment, intimidation, or disruptive behavior toward guests or employees is strictly prohibited.
Threatening, abusive, or offensive language or gestures will not be tolerated.
Vandalism or destruction of property, including parking areas, is prohibited.

questions or concerns

Thank you for helping us maintain a safe, respectful, and enjoyable environment for all guests and employees.

Warehouse Cinemas reserves the right to modify these policies at any time and to refuse admission or remove guests whose conduct violates these policies or compromises the safety, security, or enjoyment of our guests and employees.