Admittance Policy
Code of Conduct

Last updated: July 18th, 2023

Admittance Policy

Photo I.D. with proof of age may be requested by Warehouse Cinemas staff at any time.

Age Restrictions
Operations: 6pm and after/16 and over Policy

• Any patron entering the Warehouse Cinemas facility after 6pm (including purchasing tickets for any showtime starting at 6pm or later) must be at least 16 years of age, with a valid I.D with birthdate or be accompanied by a guardian that is at least 21 years of age, with valid I.D including birthdate.
• The guardian accompanying anyone under 16 must stay inside the facility and auditorium their entire visit. Management has the right to refuse service or have guests leave the building without explanation if they feel it is needed.
• Any I.D that is being used for proof of age must have birthdate and photo of patron using the I.D. Management has the right to refuse any I.D they do not feel is valid.

Ratings Policy
For films rated “R” by the MPAA:

• Ages 0-5 : Not permitted to attend R-rated features
• Ages 6-16 : (and 17 without proof of age): Can purchase one ticket and attend an R-rated feature if accompanied by someone 18 or older who is present and attending the
• Age 17 : (with proof of age): Can purchase one ticket and attend an R-rated feature
• Age 18+ : (with proof of age): Can purchase multiple tickets and attend an R-rated feature

There are no age restrictions for films rated G, PG, or PG-13

• Children below the age of 2 are admitted free, but must be seated in an adult’s lap
• Child tickets are valid for children ages 2-11
• Senior tickets are valid for adults 60 years and older
• Military tickets are available for active duty and retired military personnel
• Not all ticket types are available for all performances

• Warehouse Cinemas is ADA compliant and handicap accessible. All seating designated as “handicapped” has the wheelchair symbol and is reserved for the disabled and their companions.
• Guests visiting our theatres in an assistant/companion role for one of our guests with disabilities may receive an ADA Pass.

Warehouse Cinemas wants our guests and staff to feel safe and secure when visiting or working in our facility. As a general rule, all backpacks, packages and a variety of large bags are subject to inspection. Our admission policies may be adjusted periodically to ensure the safety of our guests and employees. We acknowledge that these procedures may cause some inconvenience but hope it is minor in comparison to increased safety in our theatres.

Skateboards, Hoverboards, Scooters, Bikes, etc... are prohibited on theatre property. These boards can cause safety hazards for our guests and staff. Staff will not hold these items for guests and guests will be asked to remove them from the property entirely.

Warehouse Cinemas is not responsible for lost, stolen, or recovered personal items. Before leaving the theatre please check around your seat for personal belongings. A staff member will be happy to assist you if necessary.

No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Warehouse Cinemas auditorium.

Warehouse Cinemas asks that guests do not use cell phones, tablets, or other communication devices once the previews begin.

Soliciting or loitering on Warehouse Cinemas property is prohibited.

Smoking and/or vaping of any kind is prohibited inside the establishment

No outside food or drink is permitted in the theatre.

In compliance with the Americans with Disabilities Act (ADA) & applicable state law(s), Warehouse Cinemas welcomes the use of a service animal in our facility. We reserve the right to remove a patron if the animal causes a disturbance. No other pets will be permitted in our facility.

Refunds and exchanges can be offered in certain circumstances on a case by case basis. Before purchasing, we urge you to confirm film title, date, time, and quantity of tickets for your desired showing.

You may receive refunds in person or via email (location emails are located on the Contact page) for tickets no less than 30 minutes before the purchased showtime. Refunds must be processed to the same payment card used for purchase and can take up to 5 business days for funds to return to the account. There are no refunds or exchanges after the purchased showtime.

All online refunds are to user credit. You can use the credit next time you checkout as a payment method. To do so select 'manage orders' on your confirmation email.

To swap showings, first refund, then purchase new tickets. Once you refund, your tickets will be released. You can repurchase the same showing later, but only if there is still availability.